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January 15, 2010

Customer Data Integration Among the Top Priorities for Companies

Filed under: Data Integration, Data Quality — Tags: , — Olga Belokurskaya @ 8:35 am

According to one of the latest researches by Aberdeen Group, issues with customer data may greatly affect organizations’ sales and marketing efforts. Besides, lack of trusted customer data and inability to target customers through customer data proved to be the top two of those issues, according to the respondents’ opinion.

This reveals the fact, that there’s still a lack of customer data integration and data quality at many organizations.

This seems strange to me, especially taking into account that experts have been talking a lot about the importance of customer data integration across the enterprise to give all the responsible a better view on who are their customers, what do they need and buy.

Even in a rather small company there could be several sources containing customer data, and not obviously those sources contain similar records, so customer data integration is the means to piece together the data puzzle.  Probably, mergers the number of which was significant in 2009 prevented numerous organizations from fulfilling their customer data integration initiatives.

Well, the fact is that more than 60 percent of Aberdeen’s survey respondents named customer data integration and other customer data initiatives among their top priorities for 2010.

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